2025 Program

 8-9 a.m.

Vendor Setup

 9-10 a.m.

Registration, Coffee & Networking

 10-10:15 a.m.

Welcome & Acknowledgment of Sponsors
Rona Siegel, Program Committee Co-Chair, WWG/StorQuest

 10:15-11 a.m.

Modern Day Call Centers: What They Offer Today Besides Answering the Phone
Moderator: Rona Siegel, WWG/StorQuest 
Panelists: Guy Middlebrooks, Cubesmart; Alex Erbs, The Storage Mall; Stefan Touhey, StoragePRO Management

 11-11:50 a.m.

Marketing in a Rapidly Changing World: Understanding Today’s Customer and How to Reach Them
Moderator: Steve Mirabito, StoragePRO Management
Panelists: David Deems, Storage Asset Management; David Horner, Mabey's Self Storage; Andrew Rockoff, Access Self Storage

 12-1 p.m.

KeyBank Presentation

 1-2 p.m.

Roundtable Discussions

Construction Trends: Past, Present, Future
Dick Bettencourt, Kiwi Construction

The Evolution of Self Storage: Trends That will Define the Next 5 Years
Lou Barnholdt, Universal Storage

Adaptive Reuse
Mark Dean, Mark Dean Architects

Mystery Shopping: How to Avoid Horror Stories!
Steve Mirabito, Storage Pro Management

Maximizing Space & Efficiencies – Designing an Optimal Self Storage Facility
Mike Larson, Trachte Building Systems

TBD
Brad Preston, World Insurance Associates

Beyond Locks: Additional Components for Mitigating Self Storage Break-ins
Jack Perrins, Janus International

TBD
Erich D’Atri, Bid13.com Auctions

 2-2:45 p.m.

Legal Q&A
Patrick Quigley, Harter Secrest & Emery LLP